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Guidelines for the Clinical Use of Electronic Mail with Patients

Beverley Kane , Daniel Z. Sands
DOI: http://dx.doi.org/10.1136/jamia.1998.0050104 104-111 First published online: 1 January 1998


Guidelines regarding patient–provider electronic mail are presented. The intent is to provide guidance concerning computer-based communications between clinicians and patients within a contractual relationship in which the health-care provider has taken on an explicit measure of responsibility for the client's care. The guidelines address two interrelated aspects: effective interaction between the clinician and patient, and observance of medicolegal prudence. Recommendations for site-specific policy formulation are included.

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